Privacy Policy

Introduction

Coaxx ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

We understand the sensitive nature of our products and take extra precautions to ensure your privacy. Please read this policy carefully. By using our website, you consent to the practices described herein.

Information We Collect

Personal Information

When you make a purchase or create an account, we may collect:

• Name and email address
• Billing and shipping addresses
• Phone number (optional, for delivery notifications)
• Payment information (processed securely via Stripe)
• Order history and preferences

Automatically Collected Information

When you browse our website, we automatically collect:

• IP address and browser type
• Device information
• Pages visited and time spent on site
• Referring website
• Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Communicate about your order status
• Provide customer support
• Send promotional emails (only with your consent)
• Improve our website and services
• Prevent fraud and maintain security
• Comply with legal obligations

Our Commitment to Discretion

We understand the importance of privacy for our customers. We take the following measures to protect your discretion:

• Discreet Packaging: All orders ship in plain, unmarked boxes with no indication of the contents or our brand name.
• Discreet Billing: Charges on your credit card statement will appear as a generic company name, not "Coaxx."
• Minimal Data Retention: We only retain the information necessary to fulfill your orders and provide customer service.

Information Sharing

We do not sell, trade, or rent your personal information. We may share your information with:

• Payment Processors: Stripe processes payments securely on our behalf
• Shipping Carriers: To deliver your orders (name and address only)
• Service Providers: Companies that help us operate our business (bound by confidentiality agreements)
• Legal Requirements: When required by law or to protect our rights

Data Security

We implement appropriate security measures to protect your information:

• SSL/TLS encryption for all data transmission
• Secure payment processing through Stripe (PCI-DSS compliant)
• Limited access to personal information by authorized personnel only
• Regular security assessments and updates

Cookies & Tracking

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookies through your browser settings.

Types of cookies we use:

• Essential Cookies: Required for basic site functionality
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and choices

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Withdraw consent where applicable

To exercise these rights, please contact us at [email protected].

Age Restriction

Our website is intended for adults 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If you believe we have collected information from a minor, please contact us immediately at [email protected].

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: [email protected]
General Support: [email protected]