Shipping & Returns
Everything you need to know about delivery and returns.
100% Discreet Shipping & Billing
All orders arrive in plain, unmarked boxes. Your credit card statement will show a generic company name.
Shipping Options
Standard Shipping
5-7 business days
FREE over $100
Express Shipping
2-3 business days
Overnight Shipping
Next business day (order by 12pm EST)
* Shipping times are estimates and may vary based on your location. Orders placed after 2pm EST are processed the next business day.
Processing Times
- ✓ Orders are processed within 1-2 business days
- ✓ You'll receive a tracking number via email once shipped
- ✓ Orders placed on weekends are processed Monday
- ✓ Holiday seasons may experience slight delays
Returns & Exchanges
30-Day Return Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, you may return eligible items within 30 days of delivery.
Eligible for Return:
- Unopened items in original packaging
- Defective or damaged items (even if opened)
- Items received in error
Not Eligible for Return:
- Opened intimate products (for hygiene reasons)
- Lingerie that has been worn
- Items marked as "Final Sale"
- Gift cards
How to Return
- Contact Us: Email [email protected] with your order number and reason for return.
- Receive Return Label: We'll send you a prepaid return label for eligible returns.
- Ship Your Return: Pack items securely and drop off at any carrier location.
- Get Your Refund: Refunds are processed within 5-7 business days of receiving your return.
Damaged or Defective Items
If your item arrives damaged or is defective, we'll make it right. Contact us within 7 days of delivery with:
- Your order number
- Photos of the damage or defect
- Brief description of the issue
We'll send a replacement or issue a full refund—your choice.